Kila Help Centre

How can we help?

Step-by-step help for running your business on Kila, with pictures of the real screens.

Type what you want to do, such as close a shift, or paste a message Kila showed you.

What kind of business do you run?

Choose yours and every page shows your steps and the words on your screen. The choice stays on this device.

Not chosen yet: pages show the steps for every business.

Retail17

Wholesale & distribution7

Personal services6

Repair & field services6

Professional services6

Food & hospitality7

Health & care6

Education4

Logistics & property5

Production & agriculture6

General1

What's your role? Optional

Pages then point out what your role can do and what needs a manager. Roles such as pharmacist or waiter are in the list once you .

Popular tasks

Step by stepClose a shiftAt the end of your shift, count the cash in your drawer. Kila compares it with what it expects and closes the shift.
Step by stepOpen a shiftBefore your first sale, choose your till and count the float in its drawer. Everything you take from then on is on your shift until you close it.
Step by stepTake M-PesaThe customer pays your till number or paybill from their phone. Check their M-Pesa message and record its code; where your business has set up prompts, Kila can send the request to their phone instead.
Step by stepTake a return and refund itOn the Return tab, find the receipt, choose what comes back and why, and refund it. Above your refund limit, a supervisor approves it first.
Step by stepCount stockCount what is on the shelf, blind if you choose. Kila compares it with the books, sends lines that are far off for a recount, and an approver posts the difference.
How it worksHow shifts and cash-ups workA shift is one person's time on one till. At the end, Kila compares the cash counted with the cash it expects, so every shilling is accounted for.
How it worksYour home pageWhat the cards on an owner's home page show for a shop, and the period in detail below them, for every branch or one.
Your roleCashierYour day on the till, from opening your shift to closing it, what you can do on your own and what needs a manager.
Your businessShopsHow Kila works for a business that sells over a counter, from the hardware store to the wines and spirits shop.
Rules your business followsSelling alcoholWhat Kila does at every till for a business licensed to sell alcohol, the settings it needs, and what to tell the customer.
Step by stepRecord your timeStart the timer on My day and stop it when you finish, log hours by hand, or type the whole week into the grid. Each entry is unbilled until it is invoiced.
Step by stepInvoice unbilled time and expensesPick a client's unbilled hours, expenses and milestones that are due, check the invoice Kila prepares, and put it on the client's account in one step.
Your businessRestaurants and barsHow Kila works for a restaurant, cafe, takeaway, bar or lounge, from the waiter's phone and the kitchen display to the night's cash-ups.
Your businessHotels, lodges and guest housesHow Kila works for a business that lets rooms by the night. Reservations fill the room grid, guests check in at the front desk, everything they spend goes on their folio, and the night audit closes each hotel day.
Step by stepCheck a guest inWhen the guest arrives, give them a ready room, fill in the guest register and check them in. Where the hotel's door locks are connected, Kila makes their door code, and the folio is open for charges.
Your businessSalons, spas and venuesHow Kila works for a salon, barbershop, spa or events venue. The diary is the heart of the day. Clients book, arrive, are served and pay, and Kila keeps their card, their packages and deposits, and what each stylist earned.
Your businessGyms and studiosHow Kila works for a gym or fitness studio. Members check in at the front desk, their memberships bill themselves every period, and they book classes and personal training.
Step by stepCheck a member inAt the front desk, check a member in by their card, member number or phone. Kila checks their membership or pass, the waiver and what they owe, and answers In or Not in, with the reason.
Your businessJobs and repairHow Kila works for a business that takes things in or goes out to a site, does the work over hours or days, and charges for labour and parts.
Your businessHealth careHow Kila works for a clinic, a dental or eye practice, a laboratory or a home care service. Each patient's visit runs from the front desk to the bill, and their clinical record stays private.
Step by stepRegister a patientOpen a new patient's file at the front desk, with who pays, their allergies and their consent, then add them to the queue.
Your businessSchools and daycaresHow Kila works for a business that teaches or cares for learners and bills fees by the term, the month or the course.
Your businessProductionHow Kila works for a business that makes things or farms, from the dairy and the bakery to the workshop and the farm.
Your businessLogistics and fieldHow Kila works for couriers, transport companies, warehouses and vehicle or equipment hire, from the booking to the proof of delivery.
Your businessWholesale and distributionHow Kila works for wholesalers and distributors, from the order at the desk or on the road to picking, the truck, delivery with proof, the invoice on account and the principal's claim.
Step by stepTake an order at the order deskFind the account customer, type each product with its pack and quantity, check the delivery and take the order. Kila prices it from the customer's price list and checks their credit.
Your businessProfessional servicesHow Kila works for a firm that sells its people's time and expertise, from the accounting firm and the consultancy to the property manager.
Your businessGeneralHow Kila works for a business that is none of the other kinds, or several of them: a short start that you add to in one step, and a move to a closer kind of business when one fits.
Step by stepAdd what your business doesOn Business profile, switch on a group such as Appointments and bookings or Online shop, and Kila switches on every module it needs in one step. Switch it off again any time: nothing is deleted.
Step by stepSell a medicine that needs a pharmacistA pharmacy-only medicine is sold only after a pharmacist approves it, by signing in at your till or from Approvals on their phone.
Step by stepCash up an attendantAt the end of an attendant's shift, read each nozzle's closing meter and count the cash with them. Fuel not rung up becomes a meter sale, and the count is compared with what the meters expect.
Step by stepSell a restricted productSome pesticides are sold only with the buyer recorded. Kila asks for the buyer's name, phone number and ID number before it takes the payment, and keeps them in the register.