Sell a medicine that needs a pharmacist

A pharmacy-only medicine, marked P on the till, leaves the counter only with a pharmacist’s approval. Kila asks for it on the payment screen and keeps the payment buttons grey until the pharmacist has approved. A medicine that needs a prescription asks for that too: see Dispense a prescription.

Before you start

• A pharmacist is on duty at your branch. Kila shows who under Pharmacy › On duty, refills and owings: Sign on duty.

Steps

1. Add the medicine and tap Charge

   Find the medicine and tap it into the cart. A pharmacy-only medicine has P on its tile. Tap Charge.

2. Choose how the pharmacist approves

   The payment opens with Pharmacy medicines: and the medicine, and “A pharmacist approves …”. Choose Pharmacist signs in here when the pharmacist is beside you, or Ask a pharmacist to send the request to their phone.

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3. The pharmacist signs in and taps Approve

   With Pharmacist signs in here, the pharmacist types their own email and password in Pharmacist’s email and Password and taps Approve. The panel turns green: Approved by Dr. Brian Otieno.

   With Ask a pharmacist, tap the Ask a pharmacist button. Kila says Sent to the pharmacist: “They approve it under Approvals, on their phone or here. This till updates on its own.” The panel shows Waiting for the pharmacist… with Cancel. Once they approve, the till says “Dr. Brian Otieno approved the medicines. Take payment.” See Approve medicines for the till.

4. Take the payment

   The payment buttons open. Take cash, M-Pesa, card or a bank transfer as for any sale, and Kila shows Sale S-… complete.

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Good to know

A pharmacist who rings the sale on their own till approves it as they sell, with nothing to ask. See Approve medicines for the till.

What if

The pharmacist’s sign-in is refused

Kila shows:

Not approved

That email and password are not a pharmacist’s at this business.

Only the sign-in of someone Kila treats as a pharmacist approves: a Pharmacist or Pharmaceutical technologist with their PPB registration number recorded. Ask them to type it again. Your own email and password never approve.

The pharmacist says no

Kila shows:

Not approved

The pharmacist did not approve. Take the medicine off, or ask again.

The panel then says “The pharmacist said no last time.” Take the medicine off the sale and sell the rest, or ask again once you have spoken to the pharmacist.

No pharmacist is on duty

Kila shows:

Not completed yet

No pharmacist is on duty at this branch. The pharmacist signs on (Pharmacy, On duty) before Cetirizine 10mg tablets, 10 can be sold.

Nothing is recorded and the payment you took stays on the screen. Once a pharmacist signs on at your branch, tap Complete sale again.

This happens with an approval from Approvals. A pharmacist who approves at your till, with Pharmacist signs in here, is there in person: Kila signs them on duty at your branch and the sale goes through.

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The payment buttons stay grey

Their hint says “A pharmacist must approve the medicines first.” Get the approval in the panel above them.

Related

• Approve medicines for the till: the pharmacist’s side.
• Dispense a prescription: medicines that need a prescription as well.
• Selling medicines: what each schedule needs, and why.

Next: at the end of your shift, count the drawer: Close a shift.