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How it works
Contact support
Email the Kila team when this Help Centre and your manager cannot help, with what you were doing and the exact message Kila showed.
The Kila team helps by email: write to support@kilabiashara.co.ke.
Before you write
Link to this section: Before you write- Search this Help Centre. Press Ctrl K or / on any page and type what you want to do, or paste the message Kila showed you, word for word.
- Look in Troubleshooting. Kila’s messages and what to do about each, grouped by where you meet them.
- Ask your owner or manager. Many answers are theirs to give: they change people’s roles, approval limits and the business’s settings under Administration. When Kila says you need a manager, or a button you need is not there, your role may not include it. See How roles and permissions work.
What to put in your email
Link to this section: What to put in your email- Your business’s name, as it shows on Kila’s sign-in page.
- Your name and your role.
- What you were trying to do, step by step.
- The exact message Kila showed, copied word for word.
- The screen: its address from the browser, or where it is in Kila’s menu, such as Sales › Shifts.
- A screenshot, if you can take one.
Leave out your password and any sign-in code: they are yours alone. If the Kila team needs to look at your business to help, the owner sees it under Administration › Audit log, in Kila support access. See Find an action in the audit log.
From any page
Link to this section: From any pageEvery page in this Help Centre ends with Did this help? and Contact support: both open an email to the same address, with the page’s address filled in.