Book a class

Book your place before you come, so the class keeps it for you. Your membership or visit pack covers it.

Before you start

Sign in to your member portal: see Your member portal.

Steps

1. Open Classes

   The timetable shows the coming days: each class with its time, trainer, gym and drop-in price, and how many places are left, or Full. “Book up to 7 days ahead. Cancel at least 2 hours before; when a class is full you join the waitlist and get an SMS if a place opens.”

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2. Tap Book

   Kila says Booked, with the class and its time, such as “Zawadi Wambui booked for Spin, Sat 31 Oct, 10:00.”

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   Steps 2 and 3.

   

3. Check the class says Booked

   The class now says Booked, with Cancel next to it. Come in time for it, with your card or its QR code.

What if

The class is full

Tap Join the waitlist. Kila says On the waitlist, such as “HIIT circuit is full: Zawadi Wambui is number 6 on the waitlist and moves up if a place frees.” The class shows your place, such as Waitlist 6.

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Not available yet

When a place frees and you move off the waitlist, Kila sends you an SMS. SMS is in test mode until the gym connects an SMS provider: the message is kept and does not reach your phone yet. Check Classes: your class says Booked.

You cannot come

Tap Cancel next to the class, at least 2 hours before it starts. Kila says Cancelled: “Booking cancelled.” The place goes to the next person on the waitlist. Cancelling later than that counts as a late cancellation.

Related

• Your member portal: whether you can come in, your card and what you owe.
• Book a service: personal training and other services.

Next: at the gym, show your card or its QR code at the desk or the door.