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Fixing a problem
This till has a shift open for another cashier
You have no shift of your own and this till has someone else's, so Kila will not put your sale in their drawer. Ask that cashier to ring it up, or open your own shift on a free till.
What it means
Link to this section: What it meansEvery sale on a till goes into the shift open on it. Someone else has a shift open on this till and you have none of your own, so your sale would land in their drawer and their count. Kila stops it at Complete sale. Owners and managers who help at a busy counter meet this most.
What to do
Link to this section: What to do- Tap Back to cart and take the payment line off.
- Ask the cashier whose shift is open on this till to ring up the sale.
- Or open your own shift on a free till: tap Open a shift at the top of the till. Tills in use say Open for and the cashier’s name.
- Open a shift: choosing a till and counting the float.
- Hand over a shift: taking over a till with its cash.
- Shift not opened: when the till you chose is taken.