Your role
Food and drink cashier
You sell and settle the bills at a hotel's restaurant or bar on your own shift, and charge a guest's bill to their room.
Kila describes the food and drink cashier as the role that “sells and settles bills at the restaurant or bar on their own shift.” At a hotel, the bills of guests staying in the house can also go to their room.
When you sign in
Link to this section: When you sign inKila opens the till of your restaurant or bar with its open tabs: New tab (1), New takeaway and New delivery, and each table’s tab with what is on it. On the right is the bill: Add a guest (optional), Charge (2) and Add to tab.
Your day
Link to this section: Your day- Open your shift on your till by counting the float: Open a shift.
- Run the tabs: open one for a table, add each round and settle the bill. Run a tab and Split, move or merge a bill.
- Charge a guest’s bill to their room when they are staying at the hotel: Charge a restaurant or bar bill to a room.
- Close your shift: count the drawer and close it. Close a shift.
What you can do
Link to this section: What you can do- Sell, open and settle tabs, takeaway and delivery.
- Take cash, M-Pesa, card and bank transfer, and charge a guest’s bill to their room.
- Open and close your own shift.
Everything the role is allowed to do
- Point of sale
- Sell at the till; View sales; Create quotations; Apply discounts; Start refunds and returns; Open and close own shift; Sell gift vouchers and check their balance; Open bills and add orders on tables and tabs (no till shift needed); See the kitchen and bar screens; Move kitchen tickets (cooking, ready, done) and print them; Book, change, seat and cancel table reservations; Take entry charges at the door and keep the headcount; Send an M-Pesa prompt for a bill at the table; Start and release card holds on bills (pre-authorisation)
- Catalog
- View products and services
- Stock
- View stock
- Customers
- View customers; Create and edit customers
- Services
- View services and bookings
- Credit
- Record repayments
- Money
- Record cash deposited from the till to M-Pesa or the bank after trading (own branch)
- Branch operations
- Complete opening, closing and log checklists and report issues
What needs a manager
Link to this section: What needs a manager| Approval limit | Up to |
|---|---|
| Refunds | KES 0.00 |
| Discounts | 5% |
| Stock adjustments | KES 0.00 |
| Credit agreements | KES 0.00 |
Needs a manager
- A discount above your limit and a refund go for approval, as for any cashier: see Cashier.
- The guest’s folio is the front desk’s: what you charge to a room is settled there at check-out.
Common questions
Link to this section: Common questionsThe guest says they are staying here. Can they pay at check-out? Yes: charge the bill to their room, and it goes on their folio: Charge a restaurant or bar bill to a room.
Can I give a discount? Up to your limit, shown above. Above it, the till asks for approval, as for any cashier: Cashier.
Where do I see the open tabs of the whole restaurant? On the till, Everyone shows every tab, and My tabs only yours.