Showing help for:
Fixing a problem
This link cannot be used
The link to choose your password is not one Kila can use, often because only part of it was copied. Open the newest email from Kila, or ask your administrator to send a new link.
What it means
Link to this section: What it meansYou opened a link to choose a password, but Kila does not know it. This happens when only part of the link was copied from the email, or the link was typed by hand. Only the newest link Kila sent you works.
What to do
Link to this section: What to do- Find the newest email from Kila about your account.
- Tap the button in the email, rather than copying the link.
- If you already chose a password, tap Go to sign in and sign in with it.
- If it still says the link cannot be used, ask your administrator to send you a new one.
Needs a manager
Your business’s owner or administrator sends a new link from your profile in Administration › Users and roles. Someone who has not joined yet gets Send invitation again, and the earlier link stops working. See Add a user.
If it keeps happening
Link to this section: If it keeps happeningCheck that the email address on your profile is the one you read: the link always goes to that address.
- Join your team’s workspace: choosing your password the first time.
- Sign in and set up two-step verification: signing in once you have a password.
- That email and password do not match: when signing in does not work.