How it works
Your member portal
Sign in to see whether you can come in, your membership and card, what you owe, and to book classes and services at your gym or studio.
Gyms and studios that use Kila can give you a sign-in to their member portal: your membership, your card for the door, what you owe, and the class timetable to book from, on your phone.
Open your gym’s address, such as kasarani-fit-club.kilabiashara.co.ke, type your email and password and tap Sign
in. Your portal opens on Home, with the gym’s pages: Membership and Classes, and Bookings when the gym
takes bookings for services such as personal training. If you have lost your password, ask at the desk.
My membership
Link to this section: My membership- Whether you can come in today. You can come in: “Show your card or the QR code below at the desk or the door.” If you cannot come in, it says why.
- My card: your QR code and member number. “Show this at the desk or hold it to the door’s scanner.” Your membership is above it: the plan, its status and when it renews.
- To pay: what you owe, such as a renewal, with its due date. “An M-Pesa prompt comes to your phone; enter your PIN to pay.” Check Phone for the prompt, then tap Pay by M-Pesa.
Last visits lists the times you came in.
Pay what you owe
Link to this section: Pay what you oweTap Pay by M-Pesa next to what you owe. When your gym takes M-Pesa by prompt, Kila says Check your phone: enter your M-Pesa PIN on the prompt. If your gym does not, Kila says so:
Until Kila’s M-Pesa connection is live, every gym’s Pay by M-Pesa says Not sent, with “M-Pesa prompts are not connected to Safaricom yet”. Either way nothing was paid: pay at the desk, or to the gym’s till or paybill.
Classes and bookings
Link to this section: Classes and bookingsClasses is the timetable: book a place, join the waitlist of a full class, or cancel. See Book a class. Bookings is for services such as personal training or a fitness assessment: see Book a service.
Your receipts, statement, points and details are on the same pages as any customer’s: see Your customer portal.
Tip
Your QR code works like your card. Keep it to yourself.
- Book a class
- Your customer portal: receipts, statement, points and your details.