Step by step
Add a customer to a sale
Tap Add a customer, search by name, phone or customer number, and tap the right one. Or add a new customer in two fields without leaving the till.
A walk-in cash sale does not need a customer. Put one on the sale when they collect loyalty points, buy on account, have prices of their own, or want the receipt sent to them. You can add them at any time before you charge.
Tap Add a customer (optional)
It is at the top of the cart. F4 does the same.
Type their name, phone number or customer number
Kila searches as you type, from two letters or digits. Type a phone number in full, such as 0713 884 269.
Tap the customer
Each result shows the name, number and phone, and what matters at the till: Points, Credit left for a customer on account, and Prices when they have prices of their own.
Check the cart, then charge
The cart shows the customer at the top, with their number, phone and points. Tap the name to choose someone else, or the × to take them off the sale.
After the payment, Kila shows what the customer earned, such as Cherono Langat earned 12 points. Balance 40.
Add a new customer
Link to this section: Add a new customerIf the search does not find them, tap Add a new customer under the results. What you typed in the search is already filled in.
- Choose Person or Business.
- Check the Name. The Phone is optional: Kila uses it for M-Pesa prompts and receipts. So is the Email.
- Tap Add and choose (5). Kila says, for example, Kelvin Otieno added, with their new customer number, and puts them on the sale.
Good to know
Kila keeps one customer for each phone number. If the number you type is already a customer‘s, Kila chooses that customer instead of adding another.
No customer matches
Link to this section: No customer matchesCheck the spelling or the number. A phone number finds them when you type it in full. If they are new, tap Add a new customer.
The phone number is already a customer’s
Link to this section: The phone number is already a customer’sKila puts the customer who has that number on the sale. If it is the wrong person, tap the name in the cart and search again.
- The till screen: where the cart and its customer are.
- Print or send a receipt: send it to the customer’s phone or email.
Next: tap Charge and take the payment. A customer on account can pay On account.