KES … is already paid toward this sale

Part of the sale is already paid, so Kila will not clear the cart and lose track of that money. Finish the payment, or give the money back or keep it as the customer's credit, then clear the cart.

Find it: Sell, then Point of sale, or search point of sale in Kila

KES 1,000.00 is already paid toward this sale

Finish the payment, or keep the money as credit or give it back before you clear the cart.

What it means

You took part of a split payment, then tapped Clear. The money is already recorded against this sale, so Kila asks what happens to it before the cart goes. Suspending the sale asks the same.

Clearing a cart with KES 1,000.00 paid: KES 1,000.00 is already paid toward this sale (1). Back to the payment (2) and the choices for the money (3).

What to do

If the customer is still paying:

Tap Back to the payment.
Take the rest, and the sale completes.

If the customer is leaving without the goods:

Choose Give it back, hand the money back, and tick I have given back KES ….
Tap Given back, clear the cart.

To keep the money for the customer to spend later, add them to the sale first: without a customer Kila says “Add the customer to the sale to keep it as their credit.”

Take more than one payment on a sale: split payments, and a customer who leaves part way.
A sale is part paid: why the shift cannot close meanwhile.
Suspend a sale and resume it: keeping a sale for later.

KES … is already paid toward this sale

What it means

What to do

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