Your role
Maintenance technician (hotel)
You fix the faults in a hotel's rooms and building from the work orders on your phone. Take a job, start it, close it with what was done, and report the faults you find.
Kila describes the hotel’s maintenance technician as the role that “takes and completes work orders for faults in rooms and the building, and puts rooms back in order. No folios or money.”
When you sign in
Link to this section: When you sign inKila opens Maintenance on your phone: “Faults to fix in the rooms and the building.” It starts on Mine and not taken: your jobs and the ones nobody has taken yet. Each shows the room and the fault, who reported it, how urgent it is and where it stands, with Start (1) and Done (2). Open shows every open job and All the finished ones too.
Your day
Link to this section: Your day- Take a job. Choose yourself as its technician and press Start. Kila says Saved, and the job is in progress.
- Close it. Press Done, write What was done and the Cost of parts if any, and press Done. Kila says Saved and the job leaves your list. For a room out of order: “The room comes back into order (to clean) when this is done.”
- Report the faults you find. Press Report a fault, say What is wrong and How urgent (Low, Normal, High or Urgent), and press Report: Fault reported.
What you can do
Link to this section: What you can do- Take, start and close work orders, with what was done and the cost of parts.
- Report faults.
- Put a room back in order by closing its work order.
Everything the role is allowed to do
- Rooms and folios
- Maintenance: take, assign and complete work orders; Take rooms out of order and put them back
- Stock
- View stock
- Branch operations
- Complete opening, closing and log checklists and report issues
What needs a manager
Link to this section: What needs a managerNo approval limits: anything that needs approval goes to someone else.
Needs a manager
- Guests’ bills and money are for the front desk: “No folios or money.”
- Which rooms are cleaned after you finish is for housekeeping: the room goes back to them to clean.
Common questions
Link to this section: Common questionsA job is not on my list. Mine and not taken shows your jobs and those nobody has taken. A job someone else took is under Open.
Where are the jobs I finished? Under All.
The room was out of order. Can it be sold now? Closing the job puts it back in order, to clean first. Housekeeping cleans it, and then the desk can give it to a guest.