Electronics & appliance repair

A repair shop fixes phones, laptops, TVs and appliances that customers bring to the counter. Kila runs it as a workshop where each device is a job, from the check-in to the bench test.

What is special

• Devices come first. In Take a job in, a repair shop sees Device or appliance first: Brand, Model, Serial or IMEI number, what was Left with it (charger, case …), the Fault reported and whether the Passcode or pattern given. A device seen before is found under Find the device or appliance in the register, with its warranty. See Take a job in.
• Checked in with the customer: the Device check-in marks scratches and cracks on a drawing of the device, and the customer signs it.
• Tested before it is ready: the Bench test before ready is done by someone other than the technician. See Tell the customer a job is ready.
• Devices in the menu: “Every phone, laptop, appliance or machine the workshop has repaired, by serial or IMEI number, with its owner and its repairs.”

The menu section is Repairs: Front counter, Job board, My jobs, Quality checks, Parts desk, Devices, Uncollected items, Follow-up calls, Technician efficiency, Labour rates and operations, Workshop settings.

How Kila sets it up

The main screen is Job board.

Rules it follows:

None. Kila's standard rules apply.

Its words:

Most businesses	Electronics & appliance repair
product	part
sale	job
receipt	job receipt
staff	technician

Its set-up steps

1. Business details and KRA PIN
2. Branch and workshop
3. Services and prices
4. Labour rates and operations
5. Parts and materials
6. Technicians
7. M-Pesa till or paybill
8. First job

Its home page

• The workshop today
• The front counter today
• My jobs
• Waiting for the quality check
• The parts desk
• Jobs by stage
• Work in progress by age
• Jobs overdue against promised date
• Technician workload
• Ready for collection and unpaid
• Items not collected
• Parts to order
• Parts on order and sublet work
• Labour and parts sales this month
• Follow-up calls due
• Payments waiting for confirmation
• Approvals and reviews waiting
• Licences, permits and returns due
• Services due and reminders

Roles it starts with

• Service advisor: Checks customers’ work in, writes estimates, gets approval, and hands over and takes payment at collection. No assigning.
• Parts clerk: Keeps parts: receives, issues to jobs, orders parts for jobs, counts and sells over the parts counter. Adjustments go to approval.
• Quality controller: Checks finished work against the job card and passes or fails it before the customer is told it is ready. Works on no job of their own.

Where to go next

• Jobs and repair: everything a repair shop needs.
• Get an estimate approved: the customer’s yes, line by line.