Step by step
Take back a hire
When a hire comes back, record its condition and go round the checklist. Kila charges any late days at the daily rate, takes charges from the deposit first and refunds the rest.
The return settles the hire: the days it ran late, any damage, and the deposit. Safari Car Hire charges “the daily rate for each day after 2 hours’ grace”, and its charges come out of the deposit first.
Open the hire
On the Hire tab, tap the item’s row. A hire past its due time says how late it is, such as 1 day late, and opens with “Overdue: due back” and the time it was due. Tap Record return.
Choose its condition
The title says what is owed for lateness, such as “1 day late: KES 11,000.00 late charge.” Choose the Condition:
- Good: it is Available for the next hire.
- Check it first: it waits as Being checked until someone checks it and taps Checked: ready to hire.
- Damaged: type the Damage charge. It waits as Being checked too.
Choose who pays the rest
“Charges come out of the deposit first. What is left of the deposit is refunded.” Choose how anything the deposit does not cover is paid, in Any charge not covered by the deposit is paid by.
Go round the checklist
Each point shows what it was when it went out, such as Out: Full. Write what it is now: Kila keeps the points that changed with the return.
Tap Record return
Check the hire
The hire says Returned, with its condition and the late days and charge, such as good, 1 days late (KES 11,000).
Needs a manager
Waiving a late charge needs a manager. Someone with the right to give discounts, such as the operations manager or the owner, sees Waive the late charge when they record the return. A rental desk agent does not: ask them to record it.
The hire comes back on time
Link to this section: The hire comes back on timeThere is no late charge, and what is left of the deposit is refunded. The message is in Hand over a hire.
The late charge should not be paid
Link to this section: The late charge should not be paidOnly a manager can waive it (see above). Leave the return for them, or ask them to record it with Waive the late charge ticked.
- Hand over a hire: the checklist the return is compared with.
- Book a hire: the next customer.
- Fleet officer: checking a car returned for checking.
Next: a car marked Check it first waits for the fleet officer to check it.