Step by step
Confirm tomorrow's clients
The day before, go through tomorrow's bookings beside the diary. Call or WhatsApp each client from the desk's phone and note what they said, or let them confirm on their own link.
A client who has confirmed comes, or tells you they cannot. Beside the diary, Tomorrow lists the next day’s bookings with what has been done about each, so the desk can work through them in the afternoon.
Tap Tomorrow beside the diary
The list starts with where you stand, such as Saturday 31 Oct: 13 of 23 confirmed, 3 no answer. Clients can confirm from their link. Each client who has not confirmed has Call, WhatsApp, Confirmed, No answer and SMS.
Call or WhatsApp the client
Call dials from the desk’s phone. WhatsApp opens a chat with the business’s message, such as “Hello Sharon, this is Glow Studio. You are booked for Classic manicure on Sat 31 Oct, 09:00 with Joy. Please confirm here:” and the client’s own link. Kila notes it: APT-000719: WhatsApp noted.
Say what happened
Tap Confirmed when the client says they are coming: APT-000715: confirmed. Tap No answer when they do not pick up: APT-000716: no answer noted. The client then shows the last try, such as no answer or whatsapp sent, with how many tries there have been.
Or send a reminder by SMS
Tap SMS: Kila says Reminder sent to the client’s phone, and notes APT-000716: SMS noted.
Not available yet
SMS is in test mode until a gateway is connected. Kila keeps every confirmation and reminder with the booking, under Messages to the customer, but nothing reaches the client’s phone yet. Call, or use WhatsApp: it opens on the desk’s own phone, so it does reach the client, with their link.
When the client confirms on their own link
Link to this section: When the client confirms on their own linkThe booking confirmation and the WhatsApp message carry the client’s own link. It opens Your booking, with their first name, the service and the time, and I’m coming. Once they tap it, they read “Thank you. Glow Studio is expecting you.” and the desk sees Client confirmed.
The link works for that one booking until it ends. Whether a client may also cancel from it is the business’s choice: the owner sets The client’s link in confirmations and reminders to Clients can confirm, Clients can confirm or cancel or No link in the front desk settings. “Cancelling from the link applies the service’s no-show and notice rules.” With Clients can confirm, as at Glow Studio, the page says “To change or cancel, call Glow Studio.”
The SMS is refused in the evening
Link to this section: The SMS is refused in the eveningGlow Studio’s quiet hours are 20:00 to 07:00. Send it in the morning, or call or WhatsApp now. The owner sets the quiet hours under Reminder SMS in the diary settings.
The client says they cannot come
Link to this section: The client says they cannot comeOpen their booking and tap No-show or cancel: Kila shows what happens to any deposit before you confirm. See Take a booking deposit.
- Book a client
- Receptionist: the front desk’s day.
Next: in the morning, tap Arrived as each client comes in: Check in and charge a visit.