… is on hold

The customer's account is on hold, so the till takes no new credit from them. Take cash or M-Pesa, and leave lifting the hold to whoever follows up the account.

Find it: Sell, then Point of sale, or search point of sale in Kila

Chebet Karanja is on hold

No credit until the hold is lifted. Cash and M-Pesa still work.

What it means

Someone who follows up overdue accounts put this customer‘s account on hold, with a reason. While it is on hold the till takes no new credit from them: On account cannot be chosen. Everything else is as usual.

Chebet Karanja added to a sale: Chebet Karanja is on hold. No credit until the hold is lifted. Cash and M-Pesa still work (1).

What to do

Tell the customer their account is on hold.
Tap Charge and take cash or M-Pesa.
If they want it on account, ask them to speak to the person who follows up their account.

The payment for Chebet Karanja: On account cannot be chosen (2), cash can (3).

Needs a manager

The credit officer, a manager or the owner lifts the hold under Credit › Collections, once the account is paid or a plan is agreed. See Follow up an overdue account.

Sell on credit: selling on account.
Add a customer to a sale: finding the customer at the till.
… is on hold (…). Credit needs a manager’s approval.: when your business lets a manager approve credit for an account on hold.

… is on hold

What it means

What to do

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