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… has KES … of credit left
The customer's credit limit covers only part of this sale. Kila puts what is left of the limit on account; take the rest another way.
What it means
Link to this section: What it meansA customer who buys on account has a credit limit. What they can still put on account is the limit less what they owe, and the On account tile shows it, such as KES 20,000 left. This sale is bigger than that, so On account takes only what is left, and the rest is still to pay.
What to do
Link to this section: What to do- Tell the customer how much can go on their account.
- Tap Take on account. That amount goes on their account and the rest is Still to pay.
- Take the rest another way, such as cash or M-Pesa, as in any split payment.
Needs a manager
A credit officer, a manager or the owner raises a customer‘s limit on their profile, within their own credit limit. See Set a credit limit and payment terms.
If it keeps happening
Link to this section: If it keeps happeningWhen a customer pays what they owe, their credit left grows again. See Record a payment on account.
- Sell on credit: selling on account, step by step.
- … is on hold: when the account takes no credit at all.
- Take more than one payment on a sale: paying a sale in parts.