Features
Loyalty
Named customers earn points on what they spend and spend them as money off at the till, moving up tiers as their points grow.
Steps differ for General businesses.
Loyalty rewards your regular customers. A customer named on the sale earns points on what they spend, spends them as money off at the till, and moves up tiers as their points grow. You see how many points are outstanding and what they are worth. In Kila’s words: “Points are earned on every sale and spent at the till. They are not cash or stored value.”
Who it suits
Link to this section: Who it suits- Part of the set-up for Shop, Food & drink service, Stay, Appointments and Fitness & memberships.
- Can be added by Wholesale & distribution, Jobs & repair, Professional services, Health care, Production, Logistics & field and General.
- Not offered to Education.
What is included
Link to this section: What is included| Switch | What it does | To start |
|---|---|---|
| Tiers | Tiered loyalty programmes. | On |
Where to find it
Link to this section: Where to find it- Customers › Loyalty: the points outstanding and what they are worth at the till, the tiers and their members, and the points ledger. A new business starts with three tiers: Standard from 0 points, Silver from 500 and Gold from 2,000.
- Administration › Settings, the Loyalty tab: “How customers earn and spend points.” At the starting values, one point for every KES 100 and a point worth KES 1.00, Kila works it out for you: “A KES 2,500 sale earns 25 points, worth KES 25.00 off a later purchase.”
Switch it on
Link to this section: Switch it on- Needs Customers switched on first.
- On from the start for Shop, Food & drink service, Stay, Appointments and Fitness & memberships.
- Other businesses: the owner switches it on under Administration › Business profile, when the plan has it.
Shops, restaurants, hotels, salons and gyms have it as soon as their plan does. Other businesses switch it on under Administration › Business profile; it is not offered to schools. See Switch a module on.
For General businesses
A General business switches it on in one step: on Business profile, under What your business does, switch on Loyalty and gift vouchers. See Add what your business does.
On the Business, Growth and Enterprise plans. Enterprise is arranged with Kila’s sales team.
| Plan | A month | Branches | Users | Tills | Active products | Sales per month | Loyalty |
|---|---|---|---|---|---|---|---|
| Starter | KES 2,500 | 2 | 5 | 3 | 1,000 | 3,000 | Not included |
| Business | KES 7,500 | 6 | 30 | 12 | 10,000 | 15,000 | Included |
| Growth | KES 14,500 | 12 | 50 | 24 | 50,000 | 60,000 | Included |
| Enterprise | Through sales | From 25 | From 100 | From 50 | From 200,000 | From 500,000 | Included |
- How loyalty points work
- Customers: points belong to a named customer.
- Add a customer
- Sell a gift voucher and take one as payment