Your role
Salon manager
You run the floor of a salon or spa. The diary, walk-ins, the waitlist, deposits and no-shows, chair renters' rent and settlements, and messages to clients who agreed. Settings and users stay with the owner.
As salon manager you run the floor. Kila describes the role as the one that “Runs the floor: the diary, walk-ins, the waitlist, deposits and no-shows, chair renters’ rent and settlements, and messages to clients who agreed. No settings or users.” At a spa the same role runs the spa.
When you sign in
Link to this section: When you sign inKila opens the Front desk: “The diary by stylist with who arrives, who waits, who is ready to pay and whom to confirm for tomorrow.” Above the diary (1) are the waitlist today, birthdays this week and what is held for renters (2), and beside it the arrivals, walk-ins, visits to charge and tomorrow’s clients.
Your day
Link to this section: Your day- The diary. Keep the day moving: bookings, arrivals, walk-ins and the waitlist: Book a client and Serve walk-ins.
- Deposits and no-shows. When a client does not come, apply the service’s rule for the deposit: Take a booking deposit.
- Chair renters. See what is held for each renter and settle with them: Rent a chair to a stylist.
- Messages to clients who agreed to them, under Clients and messages. “SMS is in test mode until a gateway is connected.”
- Commission. See what each stylist earned, line by line: Work out commission.
What you can do
Link to this section: What you can do- Everything the front desk does on the diary and at the till.
- Apply the no-show rules for deposits.
- Look after the chair renters: their rent, takings held and settlements.
- Messages to clients who agreed to them.
- See every stylist’s commission and the rates.
Everything the role is allowed to do
- General
- View dashboard; Approve or reject requests
- Point of sale
- Sell at the till; View sales; Start refunds and returns; Open and close own shift
- Catalog
- View products and services
- Stock
- View stock
- Customers
- View customers; Create and edit customers
- Services
- View services and bookings; Manage services and resources; Book and manage appointments; Create job cards; Assign job cards; Work on assigned job cards; Quality-check and verify finished job cards (any job); Insurance repairs: claims, assessments, authority to repair and release letters; Issue parts to any job card and order parts for jobs
- Reports
- View reports
- Staff
- View staff records, attendance and leave; Record attendance for others and approve manual clock-ins; Record and approve leave
- Branch operations
- View checklists, audits, issues and the branch scorecard; Complete opening, closing and log checklists and report issues; Assign, date, verify and cancel branch issues
- Warranty
- Look up warranties and take in warranty claims; Decide warranty claims: send to the supplier, record the outcome, accept claims out of warranty
- Salon and venues
- Chair renters: rent, takings held for them and settlements; Send messages to client segments (lapsed, birthdays, a service or stylist); Events and venue hire: quotes, deposits, confirmations and cancellations
What needs a manager
Link to this section: What needs a manager| Approval limit | Up to |
|---|---|
| Discounts | 10% |
| Refunds | KES 5,000.00 |
Needs a manager
- Settings and users are the owner’s: the front desk settings, the deposit rules on the services and who has which role. The Front desk has no Settings tab for you.
- Commission rates and rules are the owner’s: you see them, but Save rate is not there for you.
Common questions
Link to this section: Common questionsWhere is the waitlist? On the Front desk, under Waitlist, and in the menu under Front desk.
How much do we hold for the chair renters? The Front desk shows it above the diary, such as Held for renters KES 4,526, and Chair renters has each renter’s takings held and rent owing.