Step by step
Check in and charge a visit
When the client arrives, mark them Arrived. When the service is done, finish it and charge the visit at the till, with anything else they buy.
A visit moves through the day in stages: Booked, Arrived, In service and Done. The front desk moves it along, and the stylist can too from their own day. Once it is done, the visit goes to the till and is charged like any sale, with the products the client buys on the way out.
Open the visit
Tap the client’s booking on the diary, or their name under Arrivals. The visit opens with the service, who does it, the time and the booking’s number, such as Men’s haircut with Kelvin Otieno · 08:00 to 08:25 · APT-000672, and any flags, such as Prefers a quiet session.
Tap Arrived when the client comes in
Kila says APT-000672 checked in. and the visit shows as Arrived.
Tap Start when the service begins
Kila says APT-000672 started. and the visit is In service. The stylist can tap Start and Finish on their own My day instead.
Tap Finish when it is done
Kila says APT-000672 completed. The visit now shows Charge this visit.
Tap Charge at this till
“The visit opens in the cart: add any products sold, then charge everything together.” The cart has the client, and the service with the stylist’s name under it.
Add anything else they buy
Tap Sell products, search for the product and tap it, such as Beard oil 30ml from the retail wall.
Tap Charge and take the payment
Take cash, M-Pesa, card or a bank transfer as for any sale. Kila says Visit S-000594 complete, with any change to give, and the receipt names the stylist under the service.
Tip
A deposit the client paid when they booked is used first when the visit is charged, so the till asks only for the rest. See Take a booking deposit.
The visit is with a senior stylist
Link to this section: The visit is with a senior stylistA service can cost more with a senior stylist and less with a junior one: Dennis Kiprop, a senior barber, charges KES 700 for a men’s haircut where the menu says KES 500. At the front desk till such a visit may not charge in the cart. Take the payment from the booking instead: on the finished visit tap More, then Take payment. Kila shows Payment for Men’s haircut with Men’s haircut with Dennis Kiprop and the price. Choose how the client pays and tap Complete sale. Kila says APT-000679 paid.
The client has a package
Link to this section: The client has a packageWhen the client holds a package for that service, Charge this visit also offers it, such as Use Barber card: 4 haircuts (3 left): the visit uses a session and nothing is paid. See Sell and use a package.
- Rebook a client before they leave: the next visit, booked at the desk.
- Book a client
- Receptionist: the front desk’s day.
Next: before the client leaves, tap Rebook before they leave on the visit.