Step by step
Run the front desk
See who is booked, who is in the building and what each needs next, move patients through the queue and call them on the waiting-room screen.
The Front desk is the receptionist’s screen all day: who is booked, who is in the building and what each one needs next, and who is due back. The Patient queue shows every open visit by stage, and the Waiting-room screen calls patients by number.
Read the day at the top
The tiles count In the building, Waiting over 30 min, Booked, still to come, Cover to check, To bill, Billed, still here and Due back today. Tap In the building, Booked, still to come or Due back today to go to that list.
Steps 1 to 4. Check in a booked patient
Under Booked today, tap Check in when a booked patient arrives. Kila opens their visit with the booked service and says so, such as Grace Maina is in the queue (V-000175). A booked patient with no file yet is registered first: see Register a patient.
Do what each patient needs next
In the building lists each patient with their visit and file number, their stage and how long they have waited, their clinician and who pays. The button says what they need next:
- Check cover for an insured patient. For a payer Kila is not connected to, it says Check the member’s cover with the payer; Kila checks the dates and limit it holds.
- Take KES … where cash patients pay before each step.
- Bill when they are at billing; Billed when they are done.
- Call at triage shows their number on the waiting-room screen, and the label button prints their file label.
Follow up who is due back
Due back lists the reviews and recalls due today and overdue. Tap Called when you have phoned them, SMS to remind a patient who agreed to messages, Booked when they have an appointment, and Done.
See the whole queue
Clinic › Patient queue shows every open visit by stage: Waiting, Triage, In consultation, At the lab, At the pharmacy and At billing, each patient with how long they have waited. Tap a patient to open the visit.
Move a patient on
In the visit, change the Stage, the Practitioner, the Room or the Priority. The desk sees the payer and what is to bill; the clinical record stays closed: Clinical notes, diagnoses and results are visible only to the clinical staff caring for the patient.
Put the waiting-room screen on the TV
Clinic › Waiting-room screen shows The numbers called and where to go. Never a name., with how many wait at each stage. Tap Full screen on the TV’s computer.
The patient already has a visit open
Link to this section: The patient already has a visit openA patient has one open visit at a time. Find it on the Patient queue and carry on with it.
Not available yet
SMS and WhatsApp are in test mode until a provider is connected: Kila records each one, nothing reaches the phone yet. Call the patient instead, then tap Called.
Good to know
The owner can make a screen link under Waiting-room screen: A link opens this screen on a TV without signing in. Anyone with it sees numbers and rooms only; revoke it when the TV changes.
- Register a patient: a new patient’s file.
- Bill a visit: when the patient is at billing.
- Receptionist: the front desk’s day.