Above your refund limit of KES …

A refund bigger than your role may give waits for a supervisor. Send it for approval and keep the goods aside: nothing moves until it is approved.

Find it: Sell, then Point of sale, or search point of sale in Kila

Needs a supervisor

Above your refund limit of KES 0.00. Kila sends it for approval; nothing moves until it is approved.

What it means

Each role has a refund limit. A cashier’s is often KES 0.00, so every refund waits for a supervisor. Nothing is refused: the return is kept with a credit note number and waits. Until it is approved no money leaves the drawer and no stock comes back.

A return of a bottle of water for KES 100.00 by cash: Needs a supervisor. Above your refund limit of KES 0.00. Kila sends it for approval; nothing moves until it is approved (1), and Send for approval (2).

What to do

Tap Send for approval. Kila says Waiting for approval: CN-… and the amount above your limit.
Keep the goods aside and tell the customer a supervisor is approving the refund.
Hand over the refund only once it is approved.

Waiting for approval: CN-…. KES 100.00 is above your refund limit of KES 0.00. A supervisor approves it in Approvals. Keep the goods aside and hand over the refund once it is approved. Nothing has moved yet (3).

Needs a manager

A supervisor, branch manager or the owner approves the refund in Approvals, within their own refund limit. See Approve or reject a request.

Take a return and refund it: returns, step by step.
No receipt found: when the sale cannot be found.
What needs approval, and why: refunds and the other requests.
Cashier: what needs a manager.

Above your refund limit of KES …

What it means

What to do

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