The till asks you to open your shift

Kila shows:

Open your shift

Choose your till and count the float in the drawer. Every shilling from here is on your shift until you close it.

What it means

Your business asks for an open shift on the till before any sale, so every shilling belongs to someone’s drawer. You have no shift open, so the till shows this instead of the products.

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What to do

1. Choose your till. A till someone else is using says Open for and their name.
2. Count the float: type how many notes of each value are in the drawer, and the coins.
3. Tap Open shift with KES …. Kila confirms the shift and the float, and you can sell.

If it keeps happening

The till asks again after every shift closes: that is how each shift starts. If the till you want is taken, see Shift not opened.

Related

• Open a shift: the float, step by step.
• How shifts and cash-ups work: why every shilling belongs to a shift.
• Cashier: your day on the till.