Book a member onto a class

Members book a place in a class online or at the desk. A membership that covers classes or a visit pack pays for the place; anyone else comes as a drop-in and pays at the desk. Kasarani Fit Club’s rules are at the top of the page: “Members book up to 7 days ahead; cancelling later than 2 hours before is a late cancellation; a freed place goes to the waitlist.”

Steps

1. Open Gym › Classes and timetable

   This week lists each day’s classes with the places booked, such as 14/20. A full class shows how many are waiting, such as 16/16 +4.

2. Tap the class

   Its list opens: the date, the trainer, the room and the places taken, such as “14 of 20 places”, then everyone booked or waiting.

   Zoom

   

3. Under Book a member, find the member

   Type their name, phone or number and choose them.

4. Tap Book

   Kila says Booked, such as “Mercy Kimani booked for Spin, Sat 31 Oct, 10:00.” The member is on the list with Booked and what pays for the place, such as Membership.

   Zoom

   Steps 3 and 4 on one screen.

   

What if

The class is full

Book them all the same: Kila puts them on the waitlist and says On the waitlist, such as “HIIT circuit is full: Tabitha Achieng is number 5 on the waitlist and moves up if a place frees.” The list shows Waitlist and their number.

Zoom

A member cancels

Tap Cancel beside their name on the class’s list. In time, Kila says “Booking cancelled.” When the class is full, the first on the waitlist takes the place:

Kila shows:

Cancelled

Booking cancelled. The next person on the waitlist has the place.

Cancelling later than 2 hours before is a late cancellation.

The member has no plan or pack that covers classes

Book them as a drop-in. Kila says the place is booked, then “Drop-in: take the payment at the desk.” The list shows Drop-in: to pay. The class’s list gives the price, such as “Drop-in KES 500 for members without a plan or pack that covers it; take it at the desk.”

Good to know

The timetable and the classes on it are the gym manager’s. At the desk you book members on and off the classes.

Related

• Take attendance at a class: who came.
• Check a member in: at the door.
• Front desk: the desk’s day.
• Book a class: members booking from their portal.

Next: when the class starts, the trainer marks who came: Take attendance at a class.