Your role
Executive housekeeper
You run a hotel's housekeeping. Make the day's tasks, give the rooms to the attendants, inspect their work, follow what they found and the faults, and take rooms out of order.
Kila describes the executive housekeeper as the role that “assigns and inspects rooms, takes rooms out of order, raises and follows up faults, counts linen.”
When you sign in
Link to this section: When you sign inKila opens Housekeeping on the Board: “Every room today, the attendants’ work and what they found, faults and lost property.” Make tasks (1) makes the day’s cleaning tasks, and Section sheets prints each attendant’s list. The other tabs are My rooms, Found different (2), Maintenance and Lost and found.
Your day
Link to this section: Your day- Make the day’s tasks and give the rooms to the attendants: choose the rooms on the board and press Assign. See Run housekeeping from the board.
- Inspect the rooms the attendants mark done, so the desk can give them to arriving guests.
- Check what was found different: rooms the attendants found otherwise than the desk shows them.
- Take a room out of order when it cannot be sold: say why, and when it is back in order.
- Follow the faults on Maintenance, and keep Lost and found.
What you can do
Link to this section: What you can do- Make and assign the day’s tasks, and inspect rooms.
- Mark rooms clean or dirty, and take them out of order or back in order.
- Report faults and follow them up; keep lost property.
- Count stock, such as the linen.
Everything the role is allowed to do
- General
- View dashboard
- Rooms and folios
- Housekeeping: own cleaning tasks, room status, minibar, lost and found, report faults; Assign and inspect housekeeping tasks; Take rooms out of order and put them back
- Stock
- View stock; Count stock
- Services
- View services and bookings
- Branch operations
- View checklists, audits, issues and the branch scorecard; Complete opening, closing and log checklists and report issues; Assign, date, verify and cancel branch issues
What needs a manager
Link to this section: What needs a managerNo approval limits: anything that needs approval goes to someone else.
Needs a manager
- Guests’ bills and money are for the front desk: the role has no folios or payments.
- Fixing faults is for the maintenance technician.
Common questions
Link to this section: Common questionsThe desk says a room is empty but the attendant found someone in it. The attendant marks it, the desk is told, and the room comes under Found different until it is sorted out.
How do I take a room out of order? On the board, choose the room and press Out of order. Kila asks Why, and when it is Back in order on: “The room can be sold from this date.”
A room shows no task. Make the day’s tasks first, or add one for the room: see Run housekeeping from the board.