You are offline

Kila shows:

You are offline.

Keep selling: cash, M-Pesa codes and bank transfers are saved on this till and sync when the connection returns. Returns, orders, quotations and shift changes wait for the connection.

What it means

The till has lost its connection to Kila: the Wi-Fi or mobile data is down. It goes on selling from what it saved, and the header shows Offline. Nothing is lost: the sales wait on the till and go to Kila when the connection returns.

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What to do

1. Keep selling, and take cash, an M-Pesa code or a bank transfer.
2. Leave returns, orders, quotations and opening or closing a shift until the connection is back.
3. Check the Wi-Fi or the mobile data on the till.
4. When the connection returns, the strip goes. Tap Offline in the header at any time to see what is waiting.

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If it keeps happening

Keep the till’s connection steady during trading hours: a second data bundle or a backup router helps. Close your shift only when the till is online.

Related

• Sell without a connection: what works offline, and syncing.
• The till needs a connection to open the first time: a new till with no connection.