A sale is part paid

Money was taken toward a sale that is not finished, so the shift cannot close or be handed over yet. Finish the sale, or give the money back or keep it as the customer's credit, then close the shift.

Find it: Sell, then Point of sale, or search point of sale in Kila

A sale is part paid

KES 1,000.00 is paid toward a sale that is not finished. Finish it, keep it as the customer’s credit or give it back first.

What it means

You took part of a split payment and the rest is still to pay. That money is in your drawer but belongs to no finished sale yet, so a count now would not add up. Until it is settled, Close shift and Hand over wait.

Test Cashier's shift panel: A sale is part paid. KES 1,000.00 is paid toward a sale that is not finished. Finish it, keep it as the customer's credit or give it back first (1). Close shift is grey (4).

What to do

Close the shift panel.
Tap Charge: the payment opens with what is Still to pay.
Take the rest. The sale completes.
Open the shift panel again and tap Close shift.

If the customer has gone, tap Clear instead and say what happens to the money: see KES … is already paid toward this sale.

The payment open again on the installation: Still to pay KES 1,500.00 (2).

Close a shift: the count at the end of a shift.
Take more than one payment on a sale: split payments.
Hand over a shift: passing the till to the next cashier.

A sale is part paid

What it means

What to do

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