Showing help for:
Fixing a problem
The till needs a connection to open the first time
This device has never opened the till, so it has nothing saved to sell from. Connect it once and tap Try again; after that it keeps selling when the connection drops.
What it means
Link to this section: What it meansA till sells offline from what it saved the last time it was online: the products, prices and your shift. This phone, tablet or computer has never opened the till, so it has nothing saved yet, and it cannot reach Kila now.
What to do
Link to this section: What to do- Connect the device to Wi-Fi or mobile data.
- Tap Try again. The till opens.
- From then on, the till keeps selling on this device when the connection drops.
If it keeps happening
Link to this section: If it keeps happeningOpen the till once on every new device while it is online, before the day it is needed.
- Sell without a connection: what works offline.
- You are offline: when the connection drops on a till that has opened before.
- Set up your till: a new till, step by step.