Your role
Caretaker
The caretaker reports and closes maintenance requests at the properties, from a phone, and never sees rent or money.
Kila describes the role as: “Reports and closes maintenance requests on the properties from a phone. Sees units and requests, never rents or money.” At Jirani Property Managers, Juma Hamisi is the caretaker at Amani Heights in Ruaka.
When you sign in
Link to this section: When you sign inKila opens the Property desk, which for a caretaker is the maintenance requests only: “Maintenance requests on the properties you look after.” At the top, Report a problem, the Open requests with how many are urgent, and the Vacant units. There is no rent, deposit or cost on your screen.
Your day
Link to this section: Your day- Report a problem when a tenant calls or you find one: the property, the unit or common area, what it is, how urgent, and a photo if you have one.
- Mark it started with Start when the fundi is on site.
- Mark it done with Done, and say what was done.
All three are in Handle a maintenance request.
What you can do
Link to this section: What you can do- Report problems, add photos, and mark requests started, done or cancelled.
Everything the role is allowed to do
- Practice
- Report, assign and close maintenance requests on managed properties
What needs the property manager
Link to this section: What needs the property managerNo approval limits: anything that needs approval goes to someone else.
Needs a manager
The property manager gives each request to a fundi and records its cost. Rent, tenancies and landlords are theirs.
Common questions
Link to this section: Common questionsWhy can I not see the rent? A caretaker sees units and requests, never rents or money.
The fundi has not come. What do I do? Tell the property manager: they can give the request to someone else with Reassign.
Can I cancel a request reported twice? Yes: tap Cancel on it.