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Fixing a problem

No receipt found

Kila has no sale with that number. Check the number on the receipt, or search by the M-Pesa code, the customer's phone or a serial number.

Find it: Sell, then Point of sale, or search point of sale in Kila

No receipt found

Check the number on the receipt, for example S-000123, or search by the M-Pesa code.

What it means

On the till’s Return tab you look up the sale the goods came from. Kila found nothing for what you typed: often a digit is missing or wrong.

The Return tab after searching S-999999: No receipt found. Check the number on the receipt, for example S-000123, or search by the M-Pesa code (1). The search box (2).

The Return tab after searching S-999999: No receipt found. Check the number on the receipt, for example S-000123, or search by the M-Pesa code (1). The search box (2).

What to do

Read the number on the receipt again: it starts with S-, such as S-000123.
Or search by something else the box takes: “Receipt number, M-Pesa code, phone or serial/IMEI”.
Tap Find, then choose the sale from the list.

If it keeps happening

If the customer has no receipt, the M-Pesa code from their message or their phone number usually finds it.

Take a return and refund it: returns, step by step.
Above your refund limit of KES …: when the refund needs a supervisor.