Salon or barbershop

A hair salon, a barbershop or a braiding studio, from one chair to several branches. Kila runs it on the diary by stylist, with the till beside it at the front desk and My day on each stylist’s phone.

What is special

• The diary by stylist at the till. The front desk books, checks clients in and charges them from the till: Book a client and Check in and charge a visit.
• Walk-ins. A walk-in joins the queue with a number and is served by the next free stylist, and a screen in the waiting area shows the numbers: Serve walk-ins.
• Prices by level. “A service may cost more with a senior stylist. Set each person’s level and the prices below.” Glow Studio’s levels are Junior, Stylist and Senior: a men’s haircut is KES 500, and KES 700 with a senior such as Dennis Kiprop, the head barber.
• Processing time. “Processing time lets another client be booked with the same person while a colour or relaxer develops.”
• Patch tests before colour, relaxer and lash services, recorded on the client’s card: Keep notes on a client’s card.
• The next visit at checkout: Rebook a client before they leave.
• Chair renters, self-employed stylists who rent a chair: Kila bills their rent and holds their takings: Rent a chair to a stylist.
• Commission for each stylist, by service, product or category: Work out commission.

Glow Studio, the demo salon and barbershop, has its studio in Kilimani, with stylists for braids, locs and colour, barbers, and Tony Mwaura renting a chair. A stylist sees their day on their phone: the next client with what to know (1), today’s clients and what they earned (2).

Zoom

How Kila sets it up

The main screen is Diary of bookings.

Rules it follows:

None. Kila's standard rules apply.

Its words:

Most businesses	Salon or barbershop
customer	client
sale	visit
staff	stylist

Its set-up steps

1. Business details and KRA PIN
2. Branch and opening hours
3. Services with durations and prices
4. Staff with services, hours and commission
5. Lunch, breaks and days off on the diary
6. Deposits and no-show rules on services
7. Packages or memberships
8. Chair renters and their rent
9. M-Pesa till or paybill
10. Clients from your old book or phone
11. Retail and back-bar products (switch Stock on)
12. Online booking link
13. First booking

Its home page

• My day
• The front desk now
• The numbers: utilisation, rebooking, retention, retail
• Today's diary
• Walk-in queue
• Day sheet
• Sales by staff member; commissions
• Packages expiring this week
• Rebooking rate
• Waitlist, chair renters and birthdays
• Licences, permits and returns due
• Services due and reminders

Roles it starts with

• Receptionist: Runs the front desk: books, checks clients in, takes walk-ins and payment. Refunds go to approval.
• Stylist: Sees their own column, starts and completes their bookings and writes client notes.
• Salon manager: Runs the floor: the diary, walk-ins, the waitlist, deposits and no-shows, chair renters’ rent and settlements, and messages to clients who agreed. No settings or users.
• Chair renter: A self-employed stylist renting a chair: their own column, bookings and client notes. No other clients’ cards, takings or prices.

At Glow Studio, Linet Awino at the front desk is a receptionist, Purity Muthoni and Dennis Kiprop are stylists, Naomi Wanjiku is the salon manager and Tony Mwaura is a chair renter.

Where to go next

• Salons, spas and venues: everything a salon does in Kila, day by day.
• Spa & wellness: the same diary, with rooms, preferences and a consultation form.