Step by step
Take back a job under warranty
When a repaired item comes back, link the new job to the earlier one. Inside the warranty, Kila does not charge for the labour.
Every job you hand over carries a warranty from the day it is collected: the job board shows it as Warranty to a date. If the item comes back with the same fault, take it in as a return linked to the earlier job. Kila keeps the two together, so you can see what comes back, and with Free labour on warranty returns on in Job settings, the labour on the return is not charged.
Take the item in and add the customer
On the Front counter, tap Take in and find the customer, as for any job. See Take a job in.
Find the item in the register
Under Find the device or appliance in the register, type its serial or IMEI number and tap it. Its details fill in, and Kila says Under warranty, with the earlier job and the date its warranty runs to, such as “JOB-000117 to 28/01/2027. Link it below if this is a return.”
Link the earlier job
Under Brought back from an earlier job, choose the job it came back from. “Inside the warranty, labour is not charged.” Then write What needs doing, such as “Not charging again”.
Tap Take in
Kila says, for example, “JOB-000118 opened. Under warranty.” Do the check-in with the customer as usual.
Work on it as a warranty return
The job card says Rework: “Labour added now is not charged. Time is still recorded as job cost.” Labour added to it shows (rework, no charge) at KES 0.00, and the history says, for example, “Brought back from JOB-000117, under warranty: labour is not charged.” On the job board it shows Back from the earlier job, warranty.
Good to know
Only labour is free on a warranty return. Parts used on it are charged as usual, and the technician’s time still counts as the job’s cost, so you can see what returns cost the business.
Kila does not say Under warranty
Link to this section: Kila does not say Under warrantyThe warranty has ended, or the item was never on a job here. You can still choose the earlier job under Brought back from an earlier job, so the two stay linked; outside the warranty the labour is charged as usual.
There is no Brought back from an earlier job
Link to this section: There is no Brought back from an earlier jobKila lists the customer’s collected jobs there, so add the customer first. If the item was collected under another customer’s name, find that customer instead.
- Hand a job over and take payment: collecting starts the warranty.
- The job board: Warranty to and Back from on the jobs.
- Take a job in: the rest of the take-in.