Deliver on your phone

A driver or rider sees only the bookings given to them, on their phone, with big buttons. Each delivery ends with the proof your business asks for, and any cash on delivery taken at the door.

Steps

1. Open My runs

   Open Sell › Bookings and dispatch. For a driver it shows My runs: what you have to deliver, in order, with the address and, for cash on delivery, Collect and the amount. The top adds it up, such as “Cash on delivery: KES 2,500 to collect today”. Call rings the receiver and Map opens the address in your maps.

2. Tap Start: on the way

   When you leave with it, tap Start: on the way. The office sees it on its way.

   Kila shows:

   Done

   Parcel BKG-000548 is on the way.

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3. At the door, tap Delivered

   Tap Delivered once you are with the receiver. If you cannot deliver, tap Could not deliver instead: see What if.

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4. Collect the cash on delivery

   A parcel with cash on delivery starts with Collect KES 2,500.00: “Cash on delivery for the sender. Hand the parcel over only once it is paid.” Choose Cash or M-Pesa. For M-Pesa, type the M-Pesa code “From the receiver’s M-Pesa message.”

5. Take the proof

   Received by starts with the receiver’s name: change it if someone else takes the parcel. Then give what your business asks for:

   • Delivery code: “The code the receiver was given when the booking was made.” Ask the receiver for it.
   • Photo: tap Take a photo and photograph the parcel delivered.
   • Signature: the receiver signs in the box with a finger. Clear starts again.

   When something your business needs is missing, Kila says so, such as Needed: receiver’s name., and Confirm delivery stays grey.

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6. Tap Confirm delivery

   Kila records the delivery with its proof, and the cash you collected:

   Kila shows:

   Done

   Parcel BKG-000548 delivered. KES 2,500.00 cash on delivery collected by cash.

   Cash you collect stays with you until you hand it in at the depot. The top of My runs reminds you: “you hold KES 2,500 in cash to hand in at the depot”.

For your business

For vehicle and equipment hire businesses

Chauffeurs. Airport transfers and trips with a driver come to the chauffeur’s My runs the same way, with the passengers and the time. See Send a chauffeur on a transfer.

Steps differ for vehicle and equipment hire businesses. Choose your businessNothing here differs for your business, .

What if

The receiver’s code is refused

Kila shows:

That did not go through

That is not the delivery code for this booking. Ask the receiver to check the code they were sent.

Ask the receiver to read the code from their message again, and type it again.

You cannot deliver

Tap Could not deliver: “Bring the goods back to the depot. The office rebooks with the customer.” Tap the reason, such as Customer not reachable, Nobody at the address, Wrong address or COD not ready, or write What happened, then tap Record.

Kila shows:

Done

Parcel BKG-000549 marked not delivered. The office rebooks it.

Zoom

The receiver cannot pay the cash on delivery

Do not hand the parcel over. Tap Could not deliver and choose COD not ready.

Related

• Dispatch a booking: how a booking is given to you.
• Set what proves a delivery: what your business asks for at the door.
• Driver: a driver’s or rider’s day.

Next: hand in the cash you collected at the depot at the end of the run.