Your role
Credit controller (hotel)
You look after a hotel's company accounts. See what each company, organiser and agent owes by age, collect it, pay the agents their commission and see the levy returns.
Kila describes the hotel’s credit controller as the role for “company accounts (city ledger): statements, ageing, collections, agent commission and the levy returns. No hire purchase.”
When you sign in
Link to this section: When you sign inKila opens Company accounts: “Companies, organisers and agents with what they owe by age (oldest invoices paid first) and folio charges not yet invoiced.” Each account shows what it owes in 0-30 days, 31-60, 61-90 and Over 90, what it Owes in all (1), what is Not invoiced yet and its Limit. Agents and commission (2) is the other tab.
Your day
Link to this section: Your day- See who owes what, oldest first, on Company accounts.
- Open an account (the company’s name): its Open invoices (“Payments settle the oldest invoice first.”), its Statement, and Record payment for what it pays. See Record a payment on account and Print a statement.
- Chase what is overdue: Follow up overdue accounts.
- Pay the agents. On Agents and commission: “Commission is worked out on the room nights of each stay they book, at check-out.” The Commission owed is listed stay by stay, with Pay for each agent.
- The levy return. Hotel › Hotel reports, Levy return, such as the Tourism levy 2%.
What you can do
Link to this section: What you can do- See the company accounts and their ageing, and record what companies pay.
- Agree agents’ contracts and pay their commission.
- Read the hotel reports, the guest profiles and the reservations.
Everything the role is allowed to do
- General
- View dashboard
- Point of sale
- View sales
- Rooms and folios
- Rooms and folios: see the room grid, reservations, folios and the guest register; Company accounts, agent contracts and commission, levy returns; Hotel reports and the night audit pack
- Customers
- View customers
- Credit
- View credit and agreements; Record repayments
- Finance
- View payments; Post manual journals
What needs a manager
Link to this section: What needs a managerNo approval limits: anything that needs approval goes to someone else.
Needs a manager
- The guests’ bills at the desk, and what the desk puts on a company’s account at check-out, are the front desk’s.
- Hire purchase is not part of the role.
Common questions
Link to this section: Common questionsWhy does the company owe more than its invoices? Not invoiced shows folio charges for guests still in the house: they become an invoice at check-out.
Which invoice does a payment pay? The oldest first: “Payments settle the oldest invoice first.”
Where does an agent’s commission come from? From the room nights of each stay the agent booked, at check-out, at the agent’s contract rate.
- Check a guest out: what goes on a company’s account.
- Events coordinator
- Hotels, lodges and guest houses