Your role
Night auditor
You keep a hotel's desk at night, go through the night audit's checks, close the hotel day and print the audit pack, and review the shifts.
Kila describes the night auditor as the role that “runs the night audit, the desk at night and the shift review; prints the audit pack. No settings or rate set-up.”
When you sign in
Link to this section: When you sign inKila opens Night audit on the hotel day it is closing. It says how many checks are left to look at, and that “The audit also runs by itself at 03:00.” (1). The tabs hold the Checks, the Audit pack and the Nights closed; Run the night audit (2) closes the day.
Your night
Link to this section: Your night- Keep the desk. Late arrivals, departures and payments, as the front office does: the Front desk is in your menu. See Check a guest in.
- Go through the checks, such as arrivals not checked in, guests out still in the house and high balances. Each says what to do.
- Close the hotel day: Run the night audit.
- Print the audit pack from Audit pack: occupancy, revenue by department and the money taken.
- Review the shifts the desk closed: Review a shift.
What you can do
Link to this section: What you can do- Run the night audit and print the audit pack.
- Keep the desk at night: check guests in and out, and take payments on your own shift.
- Review shifts and read the hotel reports.
Everything the role is allowed to do
- General
- View dashboard
- Point of sale
- Sell at the till; View sales; Open and close own shift; Review shifts and variances
- Rooms and folios
- Rooms and folios: see the room grid, reservations, folios and the guest register; Front desk: check guests in and out, post charges and take folio payments and deposits; Run the night audit; Hotel reports and the night audit pack
- Customers
- View customers
- Services
- View services and bookings
- Reports
- View reports
What needs a manager
Link to this section: What needs a managerNo approval limits: anything that needs approval goes to someone else.
Needs a manager
- Rates and the hotel’s set-up (“No settings or rate set-up”): the owner, and the front office manager for a guest’s rate.
- Company accounts are for the credit controller and the managers.
Common questions
Link to this section: Common questionsWhat if the audit is not run? It runs by itself at the time set for it, 03:00 at the lodge, and closes the day as you would.
A check is not clear. Can I still close the day? Yes. Kila tells you how many checks are not clear before you confirm, so deal with them first where you can: Run the night audit.
Where are the night’s figures? On Audit pack, to print, and later under Hotel › Hotel reports.