Step by step
Take a booking and run the waitlist
The host stand shows tonight's tables, the parties arriving and the waitlist. Add walk-ins to the waitlist, text them when a table is ready, seat them, and book tables ahead in Reservations.
The Host stand is where the host works: “Tonight by table and time, the guests arriving and the waitlist. Seat a party to open their bill at the table.” On the left, Waiting now and Arriving; on the right, each table’s evening by the hour. A host signs in and lands on it.
Put a party on the waitlist
Link to this section: Put a party on the waitlistTap Waitlist (N)
Or press N. Kila opens Add to the waitlist with the wait it suggests, such as “Suggested wait: about 15 minutes.” or “A table is free now: seat them.”
Give their name, phone and party, then tap Add
The phone is “For the text when the table is ready.” Kila says Otieno is on the waitlist: “About 15 minutes.”
When a table is ready, tap Text: table ready
Kila says Text sent to Otieno, and the party shows Told with the time.
Tap Seat, choose the table and tap Seat
Kila says Otieno seated at Table 6: their bill is open at the table with the party as its covers, ready for the waiter’s first round.
Not available yet
SMS is in test mode until an SMS provider is connected: messages are kept in the message log and not delivered to phones. Call the party, or tell them at the door.
Book a table ahead
Link to this section: Book a table aheadIn Reservations (the button on the host stand, or Kitchen and floor › Reservations): “Tables booked for guests: party size, time, deposit. Seat a party to open its bill at the table.” Choose the Day, then New reservation: the guest’s name, phone, Party, Time and Booked by. Kila says how long it keeps the table and any deposit, such as “Keeps the table 150 minutes. Deposit for this party: KES 4,000.00.” Under Tables, “Free tables at that time; choose more than one to join them.” Tap Book: Kila says Booked: RSV-000041 and, for a party that pays a deposit, “Ask for a deposit of KES 4,000.00.”
When the party arrives, they are under Arriving on the host stand: tap Seat to open their bill at the table. Seat them from there, not from the floor, so the booking and its deposit go onto the bill.
- Seat guests at a table: when guests sit down without the host.
- Host: the host’s day.