Your role
Room attendant
You clean a hotel's rooms from the list on your phone. Start each room and mark it done, post the minibar, log what you find and report faults.
Kila describes the room attendant as the role that “sees their rooms to clean on their phone and marks them done, posts the minibar, logs lost property and reports faults. No folios or money.”
When you sign in
Link to this section: When you sign inKila opens My rooms on your phone: “Your rooms for today, faults to fix and lost property.” At the top, how many rooms you have done and about how long is left (1). Each room says what kind of clean it needs, such as Stayover or Departure clean, with what you can do there: Start, Do not disturb, Minibar (2), Found an item and Report a fault.
Your day
Link to this section: Your day- Start a room when you go in: it shows Cleaning on the board.
- Mark it done when it is clean. Your supervisor inspects it before the desk gives it to a guest. See Run housekeeping from the board.
- Do not disturb: the room waits, marked Do not disturb, and you come back to it later.
- Minibar: what the guest took goes on their bill. For a room not on your list, use Minibar in another room: “Items in the Minibar category, posted to the guest’s folio.”
- Found an item: log what you found and where it is kept.
- Report a fault: say what is wrong and how urgent it is. The maintenance technician sees it.
What you can do
Link to this section: What you can do- See your rooms, start them and mark them done.
- Post the minibar to a guest’s bill.
- Log lost property and report faults.
Everything the role is allowed to do
- Rooms and folios
- Housekeeping: own cleaning tasks, room status, minibar, lost and found, report faults
- Branch operations
- Complete opening, closing and log checklists and report issues
What needs a manager
Link to this section: What needs a managerNo approval limits: anything that needs approval goes to someone else.
Needs a manager
- Guests’ bills and money are for the front desk (“No folios or money”): the minibar goes on the guest’s bill, and the desk takes the payment.
- Which rooms you clean is for your supervisor, the executive housekeeper.
Common questions
Link to this section: Common questionsThere is someone in a room the desk shows as empty. Press Someone is staying in this room on it: the front desk is told.
The guest has a Do not disturb sign. Press Do not disturb. The room stays on your list for later.
I found a phone charger. Press Found an item on that room and say where you kept it.