Acknowledge a purchase order

When a business sends you a purchase order, acknowledging it tells the buyer you will supply it and when it will arrive, so they can plan. Do it as soon as you have checked the order.

Before you start

Sign in to your supplier portal: see Your supplier portal.

Steps

1. Open the order

   On Home, under Please acknowledge, tap the order. Orders lists it too, as Awaiting your acknowledgement.

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2. Check the order, then tap Acknowledge order

   Check the items, quantities and prices, and under Delivery where to deliver, the date Expected, the Buyer and any Note from the buyer. Then tap Acknowledge order.

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3. Choose the day you will deliver

   “Confirm you will supply this order. Add a delivery date if it differs from the expected one.” We will deliver by starts at the day the buyer expects, such as “The buyer expects 4 Nov 2026.” Change it if you will deliver on another day.

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   Steps 3 to 5 on one screen.

   

4. Add a note to the buyer

   Note to the buyer is optional: how you will deliver, or anything the buyer should know.

5. Tap Acknowledge

   Kila sends it to the business.

6. Read the confirmation

   Kila says Order acknowledged: “Mwangi Hardware has been told.” The order now says “Acknowledged. The buyer now expects delivery by 6 Nov 2026.”

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What the business sees

The people who place and approve orders at the business are told at once, such as “Simba Paints Ltd confirmed PO-000017 and promised delivery for 6 Nov 2026. Note: Two pallets, on our own truck.” The order in their Kila shows your acknowledgement, the date and your note, and the date you gave becomes the date they expect.

What if

You need to change the date after acknowledging

When you open the order again, it says when you acknowledged it and what you told the buyer, such as:

Kila shows:

You acknowledged this order on 30 Oct 2026

Delivery promised for 6 Nov 2026. Two pallets, on our own truck.

An order is acknowledged once. To change the date or anything else, call or email the buyer: the order shows their phone and email under Buyer.

Tip

Acknowledge every order, even when the delivery date is the one the buyer expects. Awaiting acknowledgement on Home counts the orders you have not answered yet.

Related

• Your supplier portal: your orders, deliveries, invoices and payments.

Next: deliver the order. When the business receives it, the delivery shows under Deliveries, with anything rejected and why.