Cancel a membership

Cancelling gives notice: the membership runs to the end of the notice period, the member keeps coming in until then, and it ends by itself on that day. At Kasarani Fit Club the notice is 30 days, and 14 days on the Student monthly.

Steps

1. Open the member's page

   Open Gym › Members, search for their name or number in Search members, and tap them.

2. On their membership, tap Cancel

   “Ends after the notice period; bills due before then are still raised.”

3. Type the reason

   Such as moving town. The reason stays in the membership’s history.

   Zoom

   Steps 3 and 4 on one screen.

   

4. Tap Cancel the membership

   Kila says when it ends, such as “SUB-00167 cancels on 29/11/2026.”

5. Check the membership says Cancelling

   It shows Cancelling and the day it ends. Until then the member may still come in: the front desk lets them in and reminds you, such as “Monthly membership ends on 29 Nov 2026.”

   Zoom

   

What if

The member wants to stop today

Only a manager cancels without notice. A gym manager ticks Cancel now (a manager’s decision) before Cancel the membership: the membership is cancelled at once, and “Open bills stay owed.” At the front desk Kila refuses it:

Kila shows:

Not done

Only someone who manages services can cancel without notice.

The member changes their mind

A membership that is cancelling has no Freeze or Cancel on its page. Let it run to its end date, then join them to a plan again: see Sign up a new member from Join a plan.

The member only needs a break

Freeze it instead: they keep their plan and price, and the days away are added to their period. See Freeze a membership.

Good to know

The gym manager sets the notice under Gym › Memberships and renewals, on Settings: Notice to cancel, days, and whether a membership Cancels when the notice ends or at the end of the period the notice ends in. A plan can have its own notice, on Plans.

Related

• Freeze a membership: a break instead of leaving.
• Gym manager: freezes, cancellations and the gym’s rules.
• Retention: joins and members who left, month by month.

Next: nothing more to do. On the end date the membership ends by itself and the member’s page says they have no membership.