Take a reservation

A reservation holds a room type for a guest’s dates. Take it from Availability and rates, where you see the rooms free and the price of each night before you book. The front desk gives the room when the guest arrives.

Steps

1. Open Availability and rates

   Choose the Rate plan and the number of Adults and Children. Each night shows the rooms of each type still free to sell and the price a night on that plan, with the season and weekend rates in it.

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2. Pick the nights

   On the room type’s row, tap the first night, then the last night of the stay. Kila sums them up: the room type, the dates and the number of nights, the price for the guests on the plan, and how many rooms are free on every night.

3. Tap Book these nights

   New reservation opens with the dates, the plan and the guests filled in. It lists the Room types free on those dates with the price of the stay; tap another type if the guest prefers it.

4. Choose the guest

   Under Guest, type the guest’s name or phone and choose them from the list. For someone new, leave the search empty and type their Name, and their Phone, ID or passport and Email if you have them.

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5. Say how they booked

   Booked by: Phone or email, Travel agent or tour operator, Booking.com, Corporate and the others. Put the agent’s or the booking site’s reference in Agent or reference. When a company pays, find it in Company paying, choose who pays under Room nights paid by and Extras paid by, and add the LPO number if they gave one.

6. Check the price, then tap Reserve

   The box at the bottom shows the price of the stay night by night, what the plan includes, its cancellation terms and the Deposit asked. Tap Reserve.

7. Read the confirmation

   Kila says Reserved RES-… with the total and the deposit asked, and opens the reservation: Reserved, with no room yet. When the hotel sends confirmations by itself, as the lodge does, Kila adds Confirmation sent to the guest, and the reservation keeps a line such as Confirmation by email to ….

Good to know

Reservations staff book a room type; the front desk gives the room at check-in. Agreeing a rate other than the plan’s is for a manager.

What if

The guest wants to hold the rooms before confirming

Put a date in Provisional until: the button becomes Hold provisionally. For a reservation already made, choose More › Make provisional (an option), pick the day and tap Hold until then. Kila says, for example, RES-000138 is held until the end of 2026-11-01.

The reservation then shows Provisional until the end of that day, with Confirm, Extend and Release. From three days before the date it is listed under Options to decide on Hotel › Reservations. At the lodge, an option whose day has passed stays there: “after that day it waits for your decision”.

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Kila says the dates are not sold

Kila shows:

Not sold on these dates

a minimum stay of 3 nights.

The hotel has a selling restriction on those dates: a minimum stay, closed to arrival or departure, or stop-sell. Reserve stays grey. Offer the guest other dates or more nights, or ask a manager.

The guest calls to cancel

Open the reservation and choose More › Cancel reservation. Kila says what the plan’s cancellation terms cost: Free to cancel on this rate. when the guest is early enough, or the charge when they are not. Write why it is cancelled and tap Cancel reservation: RES-000138 cancelled.

Needs a manager

Inside the free cancellation period the plan’s charge is posted, the first night at the lodge. A front office manager can choose Cancel without charge (manager) instead.

Related

• How the front desk and the room grid work: where the reservation shows.
• Take a deposit: the deposit asked on the reservation.
• Reservations: the reservations role’s day.

Next: on the day, the front desk checks the guest in.