Bill account customers

Businesses that send with you every week, such as online shops and importers, are account customers: you bill them, and they pay later. Kila bills each of their bookings when it is delivered, or puts the month’s bookings on one invoice each, as your business has chosen. A booking nobody has paid for yet says To bill on its card.

How your business bills

The owner chooses it once, in Sell › Bookings and dispatch, Settings, under Bill a booking:

• When delivered (account customers): each delivery is billed to the account as it is delivered.
• Monthly: one invoice per account customer: delivered bookings wait, and you invoice them together.
• When booked: the booking is billed as soon as it is made.
• By hand from the desk: nothing is billed until someone taps Bill.

Account customers says how far the account goes: On account, within their credit limit, Always on account, or Never on account: they pay. Swift Haul Logistics bills its accounts monthly, within their credit limits.

Steps

1. Open Performance

   Open Operations › Performance, or the Performance tab in Sell › Bookings and dispatch. Set To to the last day you are invoicing, such as the end of the month.

2. Check who is waiting

   Account customers to invoice lists them: “Delivered bookings go on one invoice per customer for the period.” Each line has the customer, how many bookings, and the total.

3. Tap Invoice to

   The button carries the day, such as Invoice to 30 Oct 2026. Kila raises one invoice for each customer, on their account:

   Kila shows:

   Done

   33 invoices raised for KES 899,897.50.

   The list then says “Nothing waiting to be invoiced.”

   Zoom

   

4. For someone paying at the desk, tap Bill

   A booking for someone without an account waits as To bill. Open it from the board and tap Bill.

5. Choose how it is paid

   In How it is paid, choose Cash, M-Pesa, Card or Bank transfer, and type the M-Pesa code or the Reference. For an account customer, On account is there too.

6. Tap Bill

   Kila shows:

   Done

   Parcel BKG-000561 billed: S-000216.

   Zoom

   

For your business

For vehicle and equipment hire businesses

A hire is charged when the car or item is handed over, not from here: see Hand over a hire. Trips with a driver for an account customer, such as airport transfers, are billed to the account as they are delivered. See Send a chauffeur on a transfer.

Steps differ for vehicle and equipment hire businesses. Choose your businessNothing here differs for your business, .

What if

Invoice up to today at the latest

Kila shows:

That did not go through

Invoice up to today at the latest.

To is after today. Set it to today or an earlier day, then tap Invoice to again.

Nothing waiting to be invoiced

Every delivered booking of an account customer is already billed, up to the To day. Bookings still on their way wait until they are delivered.

Needs a manager

Invoicing needs the right to manage deliveries and the right to make sales: the owner, the general manager and branch managers have both. The invoices go on each customer’s account, where the credit controller follows them up.

Related

• Book a parcel: choose the sender’s account when booking.
• Send a chauffeur on a transfer: a trip billed as it is delivered.

Next: follow the invoices up with each customer’s statement.