Your role
Counter attendant
Your day at a laundry's counter, tagging each garment in, taking payment and handing bagged orders back, and what needs a manager.
As a counter attendant you are the laundry’s front desk: Kila says the role “Takes in customers’ garments, tags each piece, and hands over and takes payment at collection.”
When you sign in
Link to this section: When you sign inKila opens the laundry counter: “Tap a garment for each piece.” The services across the top, the garments by group, the order you are building on the right, and Bagged and waiting below, for the rail slot of each bagged order.
Your day
Link to this section: Your day- Take orders in. A tap for each garment, a colour for each piece, express if asked, then Take in and print tags: Tag garments at the laundry counter.
- Take payment now or at collection. Kila asks Pay now for the order; close it to take the money at collection.
- Record the rail slot as each order is bagged, under Bagged and waiting.
- Hand orders back. Kila shows where the order hangs, such as On Rail B-14. See Hand a job over and take payment.
What you can do
Link to this section: What you can do- Take orders in and print the ticket and tags, take payment and hand orders over.
Everything the role is allowed to do
- Point of sale
- Sell at the till; View sales; Open and close own shift
- Catalog
- View products and services
- Customers
- View customers; Create and edit customers
- Services
- View services and bookings; Create job cards; Work on assigned job cards
What needs a manager
Link to this section: What needs a manager| Approval limit | Up to |
|---|---|
| Discounts | 0% |
| Refunds | KES 0.00 |
Any discount or refund goes to someone with a higher limit, and the garment price list is set by a manager under Garment prices and checks.
Common questions
Link to this section: Common questionsThe customer wants it today. Switch on Express (same day) before you take the order in: the price goes up by the express charge.
I tapped a garment too many. Tap − beside it in the order before you take it in.
Where is a customer’s order? On Collections and calls, type the ticket, their phone or their name in the find box: once the order is bagged, it shows its rail slot.
- Laundry & dry-cleaning: how Kila works for a laundry.
- Print a collection ticket: the ticket and its tags.