Service charge and tips

The owner sets a service charge that Kila adds to the bill, and tips are taken with the payment. Both are the staff's money, held apart from sales until a share-out pays them.

Find it: Sales, then Tips and service charge, or search tips in Kila

“Tips and a service charge shared with staff are their money: held apart from revenue until a share-out pays them.” The owner decides how both work; Kila adds the service charge to the bill, takes tips with the payment, and keeps both for the staff.

The rules

The owner sets them under Tips and service charge, on Rules:

Tips: “Take a tip with the payment on every front desk.” Suggested tips are the percentages shown as buttons, and Largest tip guards against typing errors: “A tip above this share of the bill is refused as a likely typing error.”
Service charge: “A service charge on bills, by the rules below.” Charge it starts off: “It changes what customers pay, so it starts off.” Then the Rate, the Name on bills, How (Added to the bill as its own line or Already included in the prices), what it is On, who it Belongs to (Staff: held and shared out or The business: its own income) and the Front desks that charge it, such as Tables and open bills.
Sharing with staff: tips and the service charge each go To the staff on the bill, or are pooled by role points or by hours worked.

The Rules at Jikoni Grill and Cafe: Charge it (1), the rate of 10% and the name Service charge (2), added to the bill as its own line, and the staff's.

On the bill

With the service charge on, Kila Floor shows it under the bill‘s total, such as + KES 95 service charge on a bill of KES 950.

Table 1's bill on Kila Floor: KES 950 with + KES 95 service charge under it, marked 1.

At payment

The payment shows the service charge, such as Service charge 10% and KES 95.00, with Take it off for someone allowed to give discounts, and the total says it “includes service charge KES 95.00”. Under Tip, tap a suggested tip, such as 10% · KES 105, or type one. Then take the payment as usual.

Pay Table 1 on the till: Service charge 10%, KES 95.00, with Take it off (2), and the tip buttons with 10% · KES 105 marked 3.

Held for staff

The tip belongs to the waiter on the bill: it shows under Tips in their My shift on Kila Floor. Cash a guest gave a waiter in hand is declared when a supervisor clears them: see Close the night and check last night.

Held for staff shows what waits for the next share-out: Tips, the Service charge “Without its VAT”, Tips by method, and the bills of each member of staff. “A pooled service charge or tips are shared by the rules when you make a share-out, not by who served each bill.” Share-outs pays them.

Held for staff at Jikoni Grill and Cafe: tips, the service charge without its VAT, tips by method, and Brian Kiprono's bills, with the tip of KES 105.00 on his bill marked 1.

Good to know

Jikoni Grill and Cafe has its service charge set up but not charged: Charge it is off. The pictures show it switched on for a moment.