Your role
Reservations
You take and change a hotel's reservations, groups and company bookings from the rooms free and their prices, and send quotations. The front desk gives the rooms and takes the money.
Kila describes the reservations role as the one that “takes and changes reservations, groups and rooming lists, and company bookings; quotes. The front desk assigns rooms; no payments.”
When you sign in
Link to this section: When you sign inKila opens Availability and rates: “Rooms free and the price a night on a plan. Pick the nights on a row to book them.” Choose the Rate plan (1) and how many Adults and Children: each room type’s row shows the rooms free and the price for each night.
Your day
Link to this section: Your day- Answer the enquiries from Availability and rates: the rooms free and the price on the plan the guest asks for.
- Book. Pick the nights on the room type’s row, or press New reservation: Take a reservation. Change or cancel reservations from Hotel › Reservations.
- Groups. Hold rooms for a group, a conference or a tour operator under Hotel › Groups and allotments, with their rooming lists.
- Company bookings. Put the company on the reservation, and say what it pays.
- Quotations for guests who are not ready to book: Make a quotation.
What you can do
Link to this section: What you can do- Take, change and cancel reservations, and hold rooms for groups.
- Add and change guests and companies.
- Make quotations.
- Read the hotel reports and the company accounts.
Everything the role is allowed to do
- General
- View dashboard
- Point of sale
- View sales; Create quotations
- Rooms and folios
- Rooms and folios: see the room grid, reservations, folios and the guest register; Take and change reservations, groups and rooming lists (no room assignment, check-in or money); Hotel reports and the night audit pack
- Customers
- View customers; Create and edit customers
- Services
- View services and bookings
What needs a manager
Link to this section: What needs a managerNo approval limits: anything that needs approval goes to someone else.
Needs a manager
- Deposits and payments are for the front desk: “no payments”. See Take a deposit.
- Giving the room is for the front desk, at check-in.
- Booking past a restriction, such as a minimum stay, and cancelling without a charge inside the cancellation period: a manager.
Common questions
Link to this section: Common questionsThe guest wants to pay the deposit now. Can I take it? No: the front desk takes it. See Take a deposit.
Why can I not book these dates? The nights may be full, or have a restriction such as a minimum stay. Offer other dates or more nights, or ask a manager: Take a reservation.
Do I give the guest a room? No: you book a room type, and the front desk gives the room at check-in.