Nothing found for …

Kila shows:

Nothing found for 6164000000017

No product has the code 6164000000017. Check the label or search by name.

What it means

You scanned a barcode, or typed a code and pressed Enter, and no product in Kila has it. The product may be in Kila without this barcode, or not in Kila at all.

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What to do

1. Check the barcode on the label and scan it again, slowly and flat.
2. Type part of the product’s name in the search box instead.
3. If it is there, tap it to add it.
4. If it is not, set the product aside and tell a supervisor.

Searching by name shows its own message when nothing matches:

Kila shows:

Nothing matches "kettle"

Check the spelling, scan the barcode, or search by SKU.

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Needs a manager

Someone who manages products adds the product, or adds the barcode to the one that is already there. See Add your products.

Related

• Find a product: search, barcodes and favourites.
• The till screen: where everything is on the till.