Bill a visit

The visit gathers everything given (the consultation, the tests, the medicines) into one bill. At the Billing desk, the patient pays it, or their insurer or scheme does and the patient pays their share. The bill is also what takes the medicines off the stock.

Before you start

Open your shift at the cashier if you take cash. The banner at the top says Your shift SH-000047 opened …: what you take goes on it. With none open it says No shift open: bills are taken without one. Open your shift at the cashier to count your cash at the end.

Steps

1. Tap Bill on the patient's line

   Waiting to pay lists each patient with who pays (Patient pays, or the insurer and member number), the stage, how long they have waited and the amount. Call shows their number on the waiting-room screen.

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2. Choose how the patient pays

   For a patient who pays themselves, Kila shows To pay and the ways to pay: Cash, M-Pesa, Card or Bank. For cash, type the Cash received: Kila works out the change, such as Change KES 500.00.

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   Steps 2 and 3.

   

3. Tap Complete bill

   Kila gives the bill its receipt number:

   Kila shows:

   Paid

   V-000169 billed as S-000182.

   The bill shows under Paid today with its receipt.

4. For an insured patient, check who pays

   Tap Bill on their line. Paid by starts with the patient’s cover, with their member number and how much of the year’s cover is left. Choose The customer if the patient pays it all.

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   Steps 4 to 7.

   

5. Read the split

   Kila works out the split from the payer’s rules and says why, such as The payer pays KES 1,350.00; the customer pays KES 150.00 now and Co-pay of 10%: KES 150.

6. Take the patient's share

   Patient pays now (their share) is filled in. Choose Cash or M-Pesa (with the M-Pesa code). The rest shows as On account to the payer.

7. Tap Complete bill

   Kila says V-000170 billed as S-000183. The insurer’s share goes on their account and waits for the next claim (see Insurers, SHA and claims).

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What if

The patient has not agreed to share visit details with the insurer

Kila shows:

That did not go through

John Okoth has not consented to: Sharing visit details with the insurer or scheme. Record their consent on the patient file before billing AAR Insurance Kenya, or bill the patient.

Ask the patient. If they agree, the front desk ticks Sharing visit details with the insurer or scheme on their file (Clinic › Patients), then bill again. If not, choose The customer under Paid by: they pay it all.

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Good to know

At a branch where cash patients pay before each step, the desk says Cash patients pay before each step; insured patients at the end. Tap Take payment on the line for each step. Pay at each step is on: each payment is its own receipt. When everything is paid, Bill closes the visit with nothing more to pay.

Related

• Dispense a prescription: before the bill.
• Insurers, SHA and claims: what happens to the insurer’s share.
• Register a patient: the payer and the consents.

Next: the claims office sends the insurer’s share as a claim.