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A credit limit of KES … is above your limit of KES …
Your role may set credit limits only up to its own limit. Save the customer without the higher limit and ask a credit officer, or someone whose limit covers it, to set it.
What it means
Link to this section: What it meansHow much credit a customer may have is a decision with a limit of its own for each role. Under Credit limit the form says how far yours goes, such as You can set up to KES 0. Kila saved nothing.
What to do
Link to this section: What to do- Put the credit limit back to what it was, or to an amount within your limit.
- Tap Save changes to save anything else you changed.
- Ask a credit officer, a manager or the owner to set the higher limit.
Needs a manager
Someone whose credit limit covers it sets the limit on the customer‘s profile with Edit. The owner sets each role’s limit. See Set a credit limit and payment terms and Set approval limits for a role.
- Sell on credit: what the limit does at the till.
- Add a customer: the customer form.