Step by step
Sell without a connection
When the connection drops, the till says so and keeps selling for cash, M-Pesa codes and bank transfers. Each sale is kept on the till and syncs by itself when the connection returns.
A till that is open keeps selling when the internet drops. It prices the cart from the products and prices it has saved, keeps each sale on the device with an offline reference, and sends them to Kila by itself when the connection returns. You do not need to do anything to sync.
Keep selling when Kila says You are offline
A strip under the top bar says You are offline. “Keep selling: cash, M-Pesa codes and bank transfers are saved on this till and sync when the connection returns. Returns, orders, quotations and shift changes wait for the connection.” The top bar shows Offline.
Add the products as usual
The cart says “Offline prices: the branch price list saved on this till and your discounts. Promotions and customer price lists apply again once online.”
Take cash, M-Pesa with its code, or a bank transfer
Tap Charge. Offline, the till takes Cash, M-Pesa (from the customer‘s message) and Bank transfer. Card waits for the connection.
Hand over the receipt
Kila says Sale OFF-RNGT1-0001-FBAA saved offline, and Saved on this till: “It syncs by itself when the connection returns. The eTIMS invoice follows once Kila has it.” The receipt carries the offline reference and says “Sold offline. Recorded in Kila when the till reconnects.” The top bar counts what waits: Offline · 1 to sync.
Let it sync when the connection returns
The strip goes and the sale syncs by itself. The screen says Synced as S-000193: “Kila has recorded it: stock, the shift and the books are up to date.” It is recorded on your shift, and its page under Sales says Sold offline as its offline reference.
Tip
Tap Offline · 1 to sync in the top bar for the sync list: “Offline. Everything here is saved on this device and syncs when the connection returns.” Each sale shows as Waiting to sync until it is in Kila.
What waits for the connection
Link to this section: What waits for the connectionQuotations, orders, returns, Suspend and shift changes need a connection. Sell, and do the rest once the strip has gone.
Good to know
The receipt of an offline sale says “Fiscal receipt pending. The eTIMS number and QR code print on the copy from Sales once eTIMS confirms it.” Print the copy from Sales › All sales if the customer needs it.
- Print or send a receipt: a copy from Sales.
- The till screen: where the top bar and the cart are.
- Close a shift: offline sales sync into your shift.
- You are offline: what Kila says when the connection drops.
Next: carry on selling. Nothing to do when the connection returns.