Step by step
Send a chauffeur on a transfer
Book an airport transfer or a trip with a driver, give it a car and a chauffeur, and Kila puts it on the chauffeur's phone. An account customer is billed when it is delivered.
An airport transfer is a booking with a pick-up, a drop-off, the passengers and a time. The chauffeur gets it on their phone, and the guests’ name is the proof of delivery. Safari Car Hire works this way for the guests of the tour operators it serves.
Tap New booking
Open Sell › Bookings and dispatch and tap New booking. The Kind is your trip, such as Airport transfer.
Choose the customer and the guests
Under Customer, find the account the trip is billed to, such as the tour operator: “An account customer is billed to their account.” Type the guests in Contact name. A guest paying for themselves needs no account.
Fill in the trip
Type where to meet them in Pick up, such as the flight, the Drop off, the Passengers and When.
Choose the rate
Choose the Rate, such as JKIA to Karen, Runda or Gigiri (Fixed price). Kila fills in the Charge: “The rate gives KES 4,500.00.”
Choose the car and the chauffeur
Choose the Vehicle and the Driver. Anything they should know goes in Notes for the driver.
Tap Book
Kila books it and puts it on the board under To dispatch, with the chauffeur’s name.
The chauffeur starts it
The transfer is on the chauffeur’s phone under My runs, with the passengers, where to meet them and your note. When they set off, they tap Start: on the way.
The chauffeur records the drop-off
At the drop-off they tap Delivered. Received by is already the guests’ name; the guest can sign under Signature.
The chauffeur taps Confirm delivery
For an account customer, Kila bills the trip to the account straight away:
Good to know
A trip for an account customer is billed to their account when it is delivered, while it fits in their credit limit. A trip with no account, or above the limit, shows To bill on its card: open it and tap Bill to take the payment. See Bill account customers.
The charge cannot be changed
Link to this section: The charge cannot be changed“Changing it needs the price override permission.” The rate sets the price; the operations manager or the owner can change it. For a one-off trip, choose No rate: enter the charge in Rate and type the charge.
The chauffeur is not on the Driver list
Link to this section: The chauffeur is not on the Driver listThe list has the people whose role delivers, such as your chauffeurs. Give the person the Driver role in Administration › Users and roles.
- Dispatch a booking: give a booking its car and driver later.
- Deliver on your phone: the chauffeur’s side, step by step.
- Dispatcher: reservations and dispatch.
Next: the transfer shows under Delivered on the board, marked Billed.