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Fixing a problem
You raised this request. Someone else must decide it.
Kila never lets the person who asked decide their own request. It waits in Approvals for someone else whose role and limit cover it, such as the owner or another manager.
What it means
Link to this section: What it meansEvery request in Approvals is decided by someone other than the person who asked, so a second person looks at each discount, refund or stock change above a limit. You asked for this one: it says Your request, and it has no Approve or Reject for you, even when your role decides requests like it.
What to do
Link to this section: What to do- Leave it in Approvals: it waits there for someone else.
- If it is urgent, ask the owner or another manager whose role and limit cover it.
- They tap Approve or Reject in their Approvals. Kila tells you their answer, and a till waiting for it goes on by itself.
If it keeps happening
Link to this section: If it keeps happeningIf you often ask for approval for the same thing, your role’s limit may be too low for your work. Ask the owner about your approval limits.
- Approve or reject a request: deciding what waits in Approvals.
- What needs approval, and why: the kinds of request and each role’s limits.
- This request is about you. Someone else must decide it.
- Above your approval limit.