Showing help for:
Fixing a problem
… already uses …. Open that profile instead.
Another customer already has that phone number, so Kila does not add a second record. Open the customer who has it instead.
What it means
Link to this section: What it meansOne phone number belongs to one customer in Kila, so their sales, credit and messages stay in one place. The number you typed is already on another customer‘s profile, named in the message with their number.
What to do
Link to this section: What to do- Tap Cancel.
- In the customer list, search for the last digits of the phone number.
- Open the customer it finds and use that profile.
If it keeps happening
Link to this section: If it keeps happeningTwo people sharing one phone, such as a family, are best kept as one customer. If the number has changed hands, correct it on the old profile first.
- Add a customer: what to collect, and business customers.
- Find a customer and see their history: searching by name or phone.